Effective November 1, 2021 | Upon reaching the 12-month automatic renewal date, a member may cancel by giving notice at least five (5) days prior to the month in which the termination is to be effective. If notice is received after five (5) days, the member will be billed in full for the following month and the cancellation will be effective at the end of the month. Cancellation of the bank or credit card draft used to pay for membership dues does not cancel the membership contract or relieve the member from his/her obligation to pay dues. Members will be subject to the posted enrollment fee and monthly dues upon rejoining if the membership is canceled for any reason. Written notice of cancellation may be a) mailed to Conway Regional Health and Fitness Membership Services, 700 Salem Road, Conway, AR 72034 or b) submitted on site by completing a CRHFC cancellation form. It is incumbent upon the member to confirm CRHFC’s receipt of such notice. Cancellations are not accepted via phone or email.

Personal Freeze

Members may freeze a membership for a minimum of one (1) month and a maximum of six (6) months in a 12-month period. All freeze requests must be in writing in advance of the desired freeze month(s) and accompanied by the appropriate paperwork. A monthly freeze fee will be applied to all personal freezes.  Medical freezes accompanied by a physician’s note will not be charged a freeze fee.  Members on the account will not be able to use the facility while the contract is on a freeze. If the contract is still under the 12-month commitment period, the months on freeze will not count towards that commitment. Memberships will be reactivated at the end of the maximum freeze term. Memberships may not be placed on freeze status to avoid the 30-day notice for cancellation. Freezes are subject to approval by the membership office.

Medical Freeze

A medical freeze is available for a prolonged illness or injury. Written notification from a health-care provider is required to verify the condition. Medical freezes may be for a minimum of one month and a maximum of six months. Members on the account will not be able to use the facility or their guest passes while the membership is frozen. If the membership is still under the 12-month contractual period, the months on freeze will not apply to that commitment. All requests must be submitted in writing prior to the desired freeze month(s). A medical release is a written authorization from a health-care provider and is required to reactivate a CRHFC Membership that has been placed on Medical Freeze. There is no fee charged for putting a membership on medical freeze. If a member experiences a medical emergency at CRHFC, they are advised to consult with their health-care provider before returning to regular workouts.